Marketplace Seller Terms

1. Seller Registration & Stripe Integration

These Marketplace Seller Terms apply to all users who list items for sale on the Squinted platform. To list inventory, you must complete our comprehensive seller verification process.

Squinted Ltd partners exclusively with Stripe Connect to verify merchant profiles and facilitate financial disbursements. By listing an item, you authorize Squinted to create a Stripe Connected Account on your behalf and agree to provide accurate banking, identity, and contact references. Payouts cannot be processed to unverified, un-linked, or non-UK bank accounts.

As part of registration, you must accurately declare whether you are selling as a private individual or as a business, as explained in our Buying from a Private Seller or a Business Seller page. We may review your account activity and reclassify it as a business seller account where reasonably necessary. UK law also requires us to collect your tax reference details and, where applicable thresholds are met, report your sales income to HMRC — see our Privacy Policy for details.

2. Listing Requirements & Representation

Sellers assume full legal and administrative responsibility for the accuracy of their product listings. All listings must conform to the following baseline parameters:

• Original Imagery: Listings must utilize clear, unedited photographs taken directly by the seller. The use of stock photos, corporate brand marketing assets, or images scraped from external retail web pages is strictly prohibited.
• Accurate Specifications: You must explicitly detail the condition category (e.g., Mint, Great, Good etc.) and accurately catalog all structural parameters, including frame lens width, bridge width, and temple length.
• Defect Disclosure: Any scratches on lenses, structural misalignment, worn branding stamps, or damage to hardware hinges must be clearly highlighted in both the text description and accompanying photographs.
• Lens Disclosure: If a frame has lenses already fitted, you must state whether they are prescription, non-prescription, or unknown. See our Prescription & Suitability Disclaimer — Squinted does not verify lens prescriptions, so accurate disclosure is your responsibility.

3. Shipping Timelines & Fulfillment Commitments

Once a buyer completes checkout, a binding sales contract is generated directly between you and the buyer. To maintain platform reliability, you agree to fulfill orders in accordance with our strict logistics window:

• Fulfillment Window: You must package and dispatch the sold eyewear within five (5) business days of receiving the order confirmation.
• Tracking Requirements: Unless an integrated pre-paid shipping label option is utilized, you must update the platform with a valid UK tracking reference immediately upon shipment. Failure to provide verifiable tracking within the specified allocation window may result in automatic order cancellation and a full buyer refund.
• Secure Packaging: Eyewear must be shipped inside a protective hard case or securely wrapped in bubble wrap within a sturdy cardboard box to prevent structural crushing during transit. Squinted Ltd is not liable for items damaged due to substandard seller packaging.

4. Fees, Commission, and Payout Mechanics

Listing an item on Squinted is completely free. Upon a successful sale, Squinted Ltd deducts a structural platform commission and payment processing fee from the total purchase price prior to final distribution. All applicable fee percentages are displayed inside your profile dashboard.

To safeguard the community ecosystem, funds paid by the buyer are held securely in a temporary staging capacity within Stripe Connect. Payouts are triggered and disbursed directly to your linked bank account only when the buyer confirms safe delivery, or when the 14-day post-delivery reporting window described in our Buyer Protection Policy expires without a dispute being logged. Even after a payout has been disbursed, Squinted reserves the right to reverse or claw back funds if a valid dispute is later upheld.

5. Returns, Misrepresentation, and Dispute Protocols

If you sell as a private individual, buyers do not have a statutory right to return items simply due to a change of mind or personal preference regarding facial fit, and sales are final other than as set out in our Buyer Protection Policy. If you sell as a business seller, buyers may have a statutory 14-day right to cancel under the Consumer Contracts Regulations 2013, and separate rights under the Consumer Rights Act 2015, in addition to Buyer Protection — see Buying from a Private Seller or a Business Seller for full detail on how this affects your obligations.

However, if a buyer files a formal dispute proving that an item arrived broken, counterfeit, or significantly misrepresented (e.g., un-disclosed lens scratches or completely incorrect frame dimensions), the transaction will be suspended. If our administrative panel resolves the dispute in favor of the buyer, the pending payout will be reversed entirely, and you may be held liable for return shipping costs or platform transaction penalties.